career

CAREERS.

Munich Automobiles, the World's first exclusive BMW M and sole BMW M Performance Automobiles Dealership in Singapore, is fast expanding. Answer the call of speed and passion today.

 
  • Customer Service Advisor

    Job Title: Customer Service Advisor

     

     

    Major Responsiblities:

    • To ensure optimum advice and customer care quality for Service customers
    • To carry out service advice at the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)
    • To organise test drives to ensure correct diagnosis by a Service technician and workshop master technician
    • To create complete and detailed orders with vehicle data, diagnosis, estimated FRU (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)To check parts availability prior to start of repairs
    • To offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
    • To advise in handling accident damage
    • To sell services not yet performed (telephone offers)
    • To plan workshop orders on the capacity planning chart and assign technicians to the orders with the co-operation of the workshop master technician / time scheduling
    • To obtain customer approval for extensions to orders and provide this information to the workshop master technician / time scheduling
    • To check and approve the complete and correct invoicing for services
    • To observe the applicable Terms and Conditions of Repairs
    • To Arrange final approval with test drive and check of invoice
    • To explain the invoice
    • To hand over the car to the customer
    • To perform regional market and competition surveys of services on offer
    • To provide information on prices and agree schedules
    • To transfer warranty job cards to the warranty specialist
    • To agree on payment terms with the customers, according to principles established with the directors
    • To record vehicle data for the customer file
    • To draw up findings reports in the case of repairs not carried out
    • To make cost estimates taking all-in prices and maintenance (in accordance with the current value) into account.
    • To organise regular demand-oriented telephone prospecting for services
    • To pass on information to Parts Sales to optimise parts supply
    • To organise and check product recall campaigns
    • To invoice orders
    • To split warranties
    • To make return calls to customers, as necessary
    • To deal with personnel correspondence according to the instructions and wishes of the Service Manager

     

    Requirements:

    • NTC 3 or 2 in Motor Vehicle Mechanics
    • At least 3 - 5 years work experience in automotive industry especially in BMW
    • Must be service oriented and have good interpersonal and communication skills
    • Knowledge of dealing with complaints
    • Basic knowledge of commercial and business systems and automotive techniques
    • Some knowledge preferred on having work on modern technology cars and also handling of motor claims
    • Valid class 3 driving licence

     

    Any other ad-hoc duties as assigned

    Email: hr@munichauto.com.sg

    All applications will be treated in strictest confidence.

    We regret that only shortlisted candidates will be notified.